Shipping policy
Thank you for shopping with Terry Hughes Art. This policy explains how we ship your order, what it costs, and what to expect after you buy.
Order processing
Canvas prints ship within 2–3 business days. Original paintings are carefully packed and ship within 3–5 business days. Orders placed on weekends or holidays begin processing the next business day.
Shipping costs
US orders ship for a flat $15. Shipping is free on orders of $150 or more. Your shipping cost is shown at checkout before you pay.
Delivery times
Most orders arrive 3–5 business days after they ship. Delivery times are estimates, not guarantees, and can be affected by carrier delays, weather, or other events outside our control.
Tracking
Every order ships with tracking. We’ll email you a tracking number and link as soon as your order ships. Tracking may take a day to update.
Original paintings
Originals are fully insured in transit and may require a signature on delivery.
Where we ship
We currently ship within the United States only.
Address accuracy
Please check your shipping address at checkout. If you need to correct it, contact us as soon as possible, before your order ships.
Damaged, lost, or delayed packages
If your order arrives damaged, email us at hughesinvest43@gmail.com within 48 hours of delivery with photos of the artwork and the packaging, and keep all the packaging. If a package is lost or delayed, contact us and we’ll work with the carrier to make it right. See our Return and refund policy for details.
Changes and cancellations
Need to change or cancel your order? Contact us as soon as possible. We can usually make changes before your order ships, but not once it’s in transit. Refunds for cancelled orders go back to your original payment method.