Refund policy

We want you to love your art. If something isn’t right, here’s how we handle it.

Original paintings. You can return an original painting within 14 days of delivery for a refund of the artwork price. It must come back in the same condition and packaging it arrived in, fully insured. You pay return shipping, and the original shipping cost isn’t refunded.

Canvas prints. You can return a canvas print within 14 days of delivery if it’s undamaged and in its original packaging. You pay return shipping, and the original shipping cost isn’t refunded. If a print arrives damaged or has a printing defect, we’ll replace it or refund you at no cost to you.

Commissions. Commissioned paintings are made just for you and can’t be returned. Deposits are non-refundable once work has started.

How to start a return. Email us at hughesinvest43@gmail.com before sending anything back. We’ll confirm the return and send you the return address. We can’t accept items sent back without contacting us first.

Damaged or wrong items. Please check your order when it arrives. If anything is damaged or isn’t what you ordered, email us at hughesinvest43@gmail.com within 48 hours of delivery with photos of the artwork and the packaging. Keep all the packaging, since the carrier may need to inspect it.

Exchanges. We don’t do direct exchanges. Return the item for a refund and place a new order, or email us and we’ll help.

Refunds. Once we receive and check your return, we’ll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank may need a few extra days to post it.